Shipping policy
Shipping Policy
Thank you for shopping with MAT7AF. Please read our shipping policy carefully before placing an order.
Order Processing
Orders are processed after payment has been confirmed.
Please allow 2–5 business days for your order to be processed before it is shipped. During busy periods, product drops, holidays, or high order volume, processing times may take longer.
Shipping Times
Shipping times depend on your location and the courier service used.
Estimated delivery times will be shown at checkout when available. Please note that these are estimates and not guarantees.
MAT7AF is not responsible for delays caused by couriers, customs, weather, incorrect shipping information, or circumstances outside of our control.
Shipping Fees
Shipping fees are calculated at checkout based on your location, order size, and selected shipping method.
Any customs fees, import duties, taxes, or additional charges required by your country are the customer’s responsibility.
Incorrect Shipping Information
Please make sure your shipping address, phone number, and email are correct before placing your order.
MAT7AF is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
Once your order has been shipped, you may receive tracking information by email.
If your package is delayed, please contact the courier directly using your tracking details.
If your package appears lost, contact us at:
We will do our best to help, but MAT7AF is not responsible for packages lost by the courier after shipment.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the damaged item
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Photos of the packaging
We will review the issue and offer a replacement, refund, or store credit where appropriate.
Failed Delivery Attempts
If a package is returned to us because of failed delivery attempts, refusal of delivery, or incorrect shipping details, the customer may be responsible for additional shipping fees to resend the order.
Contact
For shipping questions, please contact us at:
